International customers insist on these qualities from their home furnishings retailer. We understand that the needs of our International Customer may be somewhat extensive. Our International Department is here to assist you before, during and after your purchase. Our approach, therefore, is unique. When you contact us, you will be referred to a sales associate that has graduated from our International Certification program. Each associate is trained in the many details involving a successful international sale:
the calculation of measurement conversion
specific documentation
pertaining to sales contracts
commercial invoices and shipping
authorizations
preparation of estimated freight charges
With your sales associate's guidance, you can feel assured that your furnishing selections reflect the high standard of your home and the good taste you inherently possess. During your on-campus visit, our Manager of International Services will explain the different services we offer on a global basis and familiarize you with what next to expect. Once home, a member of the International Account Management Team will contact you every two weeks with update information. When all items are ready to ship, you'll be advised of exact freight and insurance charges, reminded of your account balance and instructed as to where to send the wire transfer. Accordingly, your new furniture, accessories and rugs will be loaded into an appropriately sized container, sent to port, and shipped to their destination. Contact Us to learn more about getting started!
We will showcase special items on this Website for sale from our Clearance Center, including but not limited to customer returns, one-of-a-kind items, discontinued items and special purchases. Click to learn more.
WE
DELIVER
Our post-sale process will amaze you
with door-to-door delivery, online order tracking and e-mail updates
every step of the way, and our caring customer service department treats
you like family. Click
to learn more.